Privacy Policy

This document explains our policy regarding any personal information you might supply to us when you visit this site.  Our goal is to protect your information.

Through the use of this site, you agree to the terms and conditions of our privacy policy as outlined below.  If you do not agree to these terms, but still wish to purchase from us, please contact us directly to place your order (preferably over the phone).

Please note that we are not obliged to inform you of any updates to our policies, so we encourage you to periodically check our policy pages so you can be assured of how we are best protecting your information.

We are not responsible for the content or privacy policies of external websites that may be referred or linked to by us.  We advise that you read the privacy policies of other external websites (especially ones that we deal or have relationships with) should you wish to feel comfortable with if/how your information is used elsewhere.

Collection of Personal Information
In order to complete orders, we need to collect certain information such as your name, address, telephone number, e-mail, etc.  This information is collected purely to fulfill your order.  We will only directly contact you in the event of a problem with your order, but we may also send you e-mails containing special offers, new products and other news if you subscribe (opt-in) to such e-mail notifications during registration.  When submitting personal information to us, you understand that we require such information to complete your order and, on occasion, for marketing/survey purposes where you have so agreed to them.

Your personal information on our website is password-protected to prevent unauthorised access to it.  We recommend that you do not divulge your password to anyone and keep it hard to guess (using a mixture of upper and lowercase alphanumeric characters as well as symbols).  We also password-protect administrative areas of our site so that unauthorised access to such sensitive information is prevented.  Only selected members of staff are able to view sensitive details on our site.

Use of Personal Information
We recognise and appreciate the importance of responsible use of personal information, therefore we do NOT sell personal information on to any third parties.  When you complete an order with us, after a few days you will receive an e-mail from an external website called Trustpilot that we use to gather customer feedback on the service you have received from us.  Trustpilot have been in business since 2007 and are widely-respected as a portal for customers to publicly evaluate the experience and services of companies that they choose to order products from.  We use this information (good, bad or otherwise - your reviews cannot be edited or deleted by us) to improve the services we provide for all our customers.  In order to send you the e-mail inviting you to evaluate us, Trustpilot requires that we provide them with your name, your e-mail address, and your unique order reference number so that you can be contacted and so that your review can be linked to a genuine order/experience.  No other personal details are passed on to them.  Unfortunately, at this time, we cannot differentiate between customers that would prefer not to be included in such review invitations and those that are happy to review us.  However, if you do not want to receive such e-mails, simply delete the e-mail you receive from Trustpilot (you will not be sent any reminders or repeatedly contacted).  If you make multiple purchases with us, you will receive an e-mail from Trustpilot after each one; this gives us the opportunity to gauge our levels of service and customer satisfaction from repeat customers as well as new ones.  For your interest and peace of mind, our Trustpilot page can be found here.

Aside from our business relationship with Trustpilot, and that we are obviously required (sometimes by law) to give portions of your information on to delivery couriers and credit/fraud agencies, we do not share or forward your personal details on to any other third party.

Use of Cookies
We utilise certain types of cookies to enhance your experience with us and to help improve our site.  For more information, please see our dedicated cookie policy page.

Data Protection
We adhere to standards that allow us to be PCI compliant.  We will only hold data in accordance to those standards.  If you wish to know about, edit, or request the removal of information we hold about you, please feel free to contact us.