Coronavirus (COVID-19)

Amid the very fast developing coronavirus situation, we would like to reassure you about the actions we are taking to enable our normal business activities to continue.

We will be reviewing official UK Government/NHS guidance on an ongoing basis, but for now, it is very much business as usual at National Shower Spares.

All departments are fully manned (including by remote home working), and our website remains available and operational for your convenience 24/7.

As confirmed by the Government on 25 March 2020, we contribute towards essential maintenance services to local authorities and hospitals, and have an important role to play in ensuring people can clean themselves effectively and hygienically. We also believe it is crucial that people retain access to working showers in their homes, along with hot and cold running water. In addition, we support the livelihoods of self-employed tradespeople (local and national), merchants, and of course our staff and their families.

 

Safety Measures

Safety of course remains our highest priority. To make sure our customers, colleagues and suppliers stay safe at our offices/warehouse, we are ensuring that cleaning and hygiene protocols are even more rigorous than usual.

All of our colleagues are following personal hygiene guidance and being asked to regularly wash their hands for a minimum of 20 seconds multiple times throughout the day. Alcohol-based hand sanitisers have been supplied throughout the building for staff to utilise frequently as needed. We have also put new guidance in place regarding the use of shared areas (such as staff kitchens) to protect our employees, as well as the recommended social distancing measures.

We have stopped all physical non-critical business meetings taking place until further notice, including non-delivery visits from suppliers, training, and face-to-face meetings. Instead, we are conducting these sessions using conference calls, phone calls, and video calls where possible, or even postponing them completely if needed.

Update (17 March 2020): Please note that our trade counter area is now closed to the general public, and we are not allowing any customers to visit our offices until further notice. This is simply a precaution and we apologise for any inconvenience caused. Ordering from our website is not affected.

Update (20 March 2020): In the best interests of our staff, and as per Government guidelines, as many of our staff are now working from home where possible to do their jobs. The service you expect from us at National Shower Spares will not be impacted by these changes.

 

Stock Levels

We are in constant dialogue with our suppliers and at the moment are not experiencing any supply concerns. We are still receiving deliveries from all our suppliers, so we aim to fulfil your orders as best we can.

Should the situation change and we experience any product supply disruptions, we will update this page and will place notices on individual product pages to highlight stock shortages.

 

Delivery Services

We aim to maintain as many of our delivery services for as long as possible. We have contact daily from all of our carriers and we will update you here should there be any changes to our services.

Any signed for services may be signed for by the delivery driver to observe safe distance measures. Parcels may also be left in safe locations where possible, so please look out for delivery calling cards. If you have any tracking queries, please call us on 01452 619836 and we will investigate the delivery for you.

Update (19 March 2020): Royal Mail have advised that they are currently unable to guarantee their Special Delivery service. We have therefore removed this particular delivery option for now. We will enable it again as soon as Royal Mail allow us to do so. Apologies for any inconvenience caused.

Update (19 March 2020): Due to some carrier restrictions with international services, we are currently only able to send orders to the UK and Republic of Ireland. We will look to offer international shipping again as soon as these services become available. Apologies for any inconvenience caused.

 

Concerns or Questions

If you have any questions, issues or concerns about the above, please contact us via the normal means.

Our customer service team are all still available during our standard opening times.

Please take care and stay safe through this continued period of uncertainty.

In the meantime, thank you for your support and for shopping with us at National Shower Spares.

James Aherne
General Manager